At hyhyhy tees, we understand that our customers expect the highest quality in their purchases and a professional service that provides top-tier assistance. This policy details how we handle order issues. If you have any additional questions, feel free to reach out to us at contact@hyhyhytees.com, and we will assist you in the best way possible.
Returns
At this time, our store does not accept returns. If there is an issue with your order, please refer to the Refunds and Exchanges sections below.
Refunds and Exchanges
If there is a problem with your order, you may request a refund or a product exchange.
To process your request, we will need proof of purchase. Depending on the reason for the refund or exchange, we may ask for photos of the product you received.
Refunds and exchanges apply only if the product you received is defective, damaged, or incomplete. We do not accept refunds or exchanges for incorrect size, color, or product selection. Most of our products are made to order, so we are unable to offer that option at this time.
Exchanges (if applicable)
If your request is approved, we will send you a new product within our standard shipping times. If the product is out of stock, you may choose between:
- A refund.
- An alternative product.
- Waiting for the original product to be restocked.
Refunds (if applicable)
If your request is approved, we will process the refund, and the amount will be automatically credited to your credit card or original payment method within a few days.
Delayed or Missing Refunds
If you have not yet received your refund, please follow these steps:
- Check your bank account again.
- Contact your bank or credit card company. Refunds may take some time to process.
- If you still haven’t received your refund after completing these steps, please contact us at contact@hyhyhytees.com.